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Welcome to the Autoex Auction Help Centre. Find answers and guidance about registration, vehicle auctions, bidding, deposits, payments and collecting your vehicle.

Frequently Asked Questions

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Answers to common questions about using Autoex Auction and participating in vehicle auctions.

Registration & Login

How do I create an Autoex Auction account?

Select the Create Account or Register option on the Autoex Auction website. Enter the requested personal information, including your name, email address and mobile number, then follow the verification instructions.

Is account registration free?

You can create an account to access the platform. A security deposit may be required before you can participate in vehicle bidding. Please check the applicable auction requirements.

How do I verify my account?

Follow the verification instructions sent to your registered mobile number or email address. You may also be asked to provide identification documents through your profile.

I did not receive my verification code. What should I do?

Check that your mobile number and email address are correct. Check your messages and spam folder, then request another verification code if the option is available. Contact support if the problem continues.

I forgot my password. How can I reset it?

Go to the login page and select Forgot Password. Follow the instructions to receive a password reset link or verification code using your registered contact details.

What should I do if I cannot log in?

Check your login details and internet connection. If you have forgotten your password, use the password reset option. If you still cannot access your account, contact Autoex Auction support.

Manage Your Profile

How can I update my personal information?

Log in to your account and open your profile settings. Review your personal details and update the fields available for editing. Some changes may require verification.

Which documents may be required to participate?

Depending on your account type and the vehicle transaction requirements, you may be asked to provide a valid Emirates ID, passport or other supporting documents. The documents required will be shown during the account or purchase process.

How can I upload my identification documents?

Log in, open your profile or My Documents section, select the requested document type and upload a clear image or file. Make sure the information is readable and the document is valid.

How can I change my registered mobile number or email?

Check your profile settings for the available contact-information update options. A verification step may be required to confirm the new details. Contact support if you cannot make the change.

Vehicle Auction & Bidding

How can I participate in a vehicle auction?

Create and verify your Autoex Auction account. Review the vehicle listing and its auction terms. Complete the required security deposit process and ensure your account has an approved bidding limit before placing a bid.

How do I place a bid on a vehicle?

Log in to your account, open the vehicle you are interested in and review its details. Enter your bid according to the displayed bidding increments and confirm your bid.

Can I bid on more than one vehicle?

You may participate in multiple vehicle auctions provided your approved bidding limit and account balance allow it. Always monitor your active bids and financial commitments.

Can I cancel or withdraw a bid?

Bids may be binding once submitted. Review the vehicle details and auction terms carefully before confirming your bid. Any cancellation request will be subject to Autoex Auction's applicable terms and conditions.

How can I check my current bids?

Log in to your account and open the My Bids, My Auctions or equivalent account section to review your active bidding activity, where available.

What is automatic bidding?

If automatic bidding is available for a vehicle, you can set a maximum amount and the system may place incremental bids on your behalf according to the auction rules. Always check the displayed settings and maximum amount before activating it.

Why can an auction end time be extended?

Some auctions may use an extension rule when a bid is placed near the scheduled closing time. This gives other participants an opportunity to respond. Please check the specific auction terms for the extension rules applicable to each vehicle.

How do I know when an auction will end?

The vehicle listing displays its auction end date and time or a remaining-time indicator. Check the listing regularly because auction schedules may be subject to the published terms.

Finding Vehicles & Auction Navigation

How can I find a specific vehicle?

Visit the vehicle auctions section and use the available search and filtering tools. Depending on the platform, you may be able to filter by make, model, year, vehicle type, location or auction status.

How can I add a vehicle to my Watchlist?

Open the vehicle listing and select the Watchlist or Favourite option if available. You can then return to your saved vehicles to follow their auction progress.

Can I view vehicles without placing a bid?

You can browse available vehicle listings and review the information shown on the website. A verified account and security deposit may be required to participate in bidding.

Security Deposit

What is a vehicle auction security deposit?

A security deposit is an amount paid to enable participation in vehicle bidding. It helps establish your approved bidding limit and is subject to Autoex Auction's deposit terms and conditions.

How much is the required security deposit?

Autoex Auction's stated security deposit policy is 5% of the requested bidding limit, subject to the applicable minimums, limits and auction terms displayed on the website.

Please check your account before making payment to confirm the required amount.

How can I pay the security deposit?

Use the deposit options displayed in your Autoex Auction account. Available payment methods and instructions will be shown during the deposit process.

When can I start bidding after paying?

Card payments may be reflected in your account according to the payment provider's processing time. For bank transfers or deposits, you may need to upload proof of payment and wait for confirmation before bidding is enabled.

Can I increase my bidding limit?

If you need a higher bidding limit, check the deposit section in your account and follow the available instructions. An additional deposit may be required, subject to approval.

How can I request a security deposit refund?

Log in to your account and check the deposit or refund section for the available request procedure. Refund eligibility, processing time and payment method depend on the original payment method and Autoex Auction's terms.

Vehicle Inspection & Condition

How can I inspect a vehicle before bidding?

Check the vehicle listing for its inspection location, availability and visiting instructions. If physical inspection is permitted, arrange your visit according to the published procedure before placing a bid.

Are inspection reports available for all vehicles?

An inspection report may be provided for certain vehicles where available. Open the individual listing and review all attached reports, photographs and vehicle information.

What does "Sold As Is" mean?

"Sold As Is" generally means that the vehicle is offered in its current condition, including any faults or defects. Buyers should carefully inspect the vehicle and review all available information before bidding. Refer to the specific auction terms for the legal effect of this condition.

Are all auction vehicles accident-free?

No such assumption should be made. Vehicle condition, accident history and mechanical condition can vary. Review the listing and inspection report, and arrange an inspection where possible before placing a bid.

Does Autoex Auction provide a warranty?

Warranty coverage, if any, depends on the individual vehicle and its published sale conditions. Do not assume that a vehicle includes a warranty unless it is expressly stated in the listing or sale documents.

Winning an Auction, Payment & Checkout

How will I know if I have won a vehicle?

Check your account's My Won Items, My Purchases or equivalent section after the auction closes. Follow any notification or confirmation instructions provided by Autoex Auction.

What should I do after winning a vehicle?

Open your account and review the winning vehicle and its purchase statement. Follow the checkout instructions, confirm the amount due and complete payment within the deadline specified for that auction.

How can I pay for a vehicle I have won?

Use the payment methods and checkout instructions displayed in your Autoex Auction account. If you pay by bank transfer, follow the instructions for submitting proof of payment and allow time for payment confirmation.

How long do I have to pay after winning?

The payment deadline is specified in the purchase statement or the applicable auction terms. Please check the deadline immediately after winning. Late payment may result in additional charges or other consequences under the applicable terms.

Are there additional fees when purchasing a vehicle?

Any applicable auction fees, buyer charges, taxes or other costs should be displayed in the vehicle listing, checkout summary or applicable terms and conditions. Review the total amount before completing payment.

What happens if I do not pay for a vehicle I have won?

Failure to complete payment within the stated deadline may result in penalties, deposit consequences, cancellation or other action under the applicable auction terms.

Vehicle Collection & Export

When can I collect the vehicle I purchased?

Collection instructions will be provided after the required payment and purchase procedures are completed. Check your account for the collection location, appointment requirements and permitted collection period.

What documents do I need to collect my vehicle?

You may be required to present identification, purchase confirmation and any vehicle release documents issued by Autoex Auction. Check the collection instructions before visiting.

Can someone collect the vehicle on my behalf?

Collection by another person may be subject to prior authorization and supporting documents. Contact Autoex Auction before the collection date to confirm the requirements.

Can I export a purchased vehicle outside the UAE?

Export may be possible depending on the vehicle's documentation, condition and applicable regulations. Buyers should check UAE export requirements and the destination country's import and shipping requirements before bidding.

Does Autoex Auction arrange vehicle registration or insurance?

Please check the individual vehicle listing and the applicable sale terms to confirm which documents or services are included. Vehicle registration and insurance should not be assumed to be included unless expressly confirmed.

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Still Have Questions?

Our team is here to help you with account registration, vehicle listings, bidding, deposits, payments and vehicle collection. Contact Autoex Auction for assistance.

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AUTOEX AUCTIONS ORGANIZATION AND MANAGEMENT - L.L.C - S.P.C
Abu Dhabi, United Arab Emirates